Stay visible
Marketing assistant
Keeps your brand active without asking you to manage a content machine.
- Content calendars and multilingual posts
- Branded images, with video on higher plans
- Competitor watch and monthly reporting
Your AI employees. You're still the boss.
Normies manages your marketing, sales outreach and customer replies on agreed channels. You set the rules and approve public, sensitive and out-of-scope actions.
Watch it run
Every job ends at the same place. You.
Four things that happen in any business week. Watch what your AI team does with each one — and where you come in.
Your WhatsApp
The team
Step 1 of 6
Inside the office
Keep the work organised. Keep decisions in view.
Tasks, approval requests and completed files belong in one clear workflow. We agree how you receive updates and review important decisions as part of your service setup.
Normies gives small and medium businesses managed AI staff for the repetitive work that keeps revenue moving. We set it up, manage it, and improve it. You stay focused on customers and the decisions only you can make.
A lead waits for a reply.
A follow-up gets forgotten.
The calendar has another empty slot.
The owner still builds the report.
Your next customer
starts with a closer look.
Give them a website that makes your value clear—and makes enquiring or booking feel effortless.
- Design that earns confidence
- SEO, AEO and GEO foundations
- A clear path from interest to enquiry
The right service. The right business.
Your businessServices About Contact
Expertise worth finding.A first impression.
A reason to choose you.
A reason to choose you.
Clear services. Useful answers.
The next step, made simple.
Built around your next customer.
Discover. Feel confident. Get in touch.
Meet the team that keeps work moving.
Start with one or connect all three. Each one is set up for your business and managed by Normies.
Build pipeline
Sales assistant
Finds the right prospects, starts the conversation, and keeps following up.
- Client-owned prospect lists
- Personalised email and LinkedIn outreach
- Qualification, reactivation, and meeting booking
Keep enquiries moving
Reception assistant
Handles approved customer questions and bookings while you handle what actually needs a person.
- WhatsApp, Zalo, email, and social replies
- FAQs, appointments, and reminders
- Human handoff for anything sensitive
One conversation to live, managed work.
No software rollout for you to learn. Normies carries the technical and operational load.
Learn
We learn how your business works.
Your offers, your tone, your rules, your customers, and what needs your sign-off. That becomes the brief your team works from.
Work
Your AI team starts the daily work.
Content moves, prospects get contacted, and approved messages get answered.
Approve
Important work comes back to you.
Anything public or sensitive lands in your WhatsApp first. One tap to approve, change, or skip.
Report
You see what happened.
Weekly or monthly reports show the work completed, responses, bookings, and next actions.
Approval stays simpleDraft, review, run
You stay in control.
We run the team. You run the business. The repeat work gets done; the judgment calls come back to you.
Human judgment stays human.
During onboarding, external actions stay in draft. Routine replies can run only under written standing rules you approve. Public posts, outreach, discounts and sensitive or unusual cases always need your sign-off.
Your accounts and data stay yours.
Your content, prospect lists, conversations, Sheets, Drive files, and client-owned accounts remain exportable and under your control.
The service stays predictable.
Your proposal specifies the deliverables, supported channels, included usage and support arrangements before work begins.
What changes when the work gets handled.
Messages get answered.
Follow-ups stop slipping.
Marketing stays active.
Owners see the week.
Choose the function you need covered.
Start with the support your business needs. We agree the channels, responsibilities and deliverables before work begins.
Reception
Keep customer enquiries moving.
- Replies on supported channels agreed during onboarding, such as WhatsApp, email and your website
- Books appointments into your calendar, and sends reminders
- Reads voice notes and photos, replies in your customer's language
- Passes anything sensitive to a real person
Marketing
Stop looking quiet online.
- 12 posts each month across 2 platforms
- Branded images made from your photos or created for you
- A content calendar you approve before anything goes out
- Competitor watch and a monthly performance report
SEO support can be included with either level.
Sales
Keep prospect research and follow-up organised.
- 150 new prospects a month, researched and fully sequenced
- Personalised email outreach with follow-ups
- We re-contact your own past customer list in month one
- Replies qualified, meetings booked, a report every Friday
Full Team
Marketing, sales, and reception working together.
- Everything in Marketing Pro and Sales
- Replies on agreed channels and hours, bookings, and human handoff from Reception
- Replies to your outreach caught and qualified automatically
- Priority support and a quarterly strategy review
Custom
For 50+ staff, multiple locations, or CRM, ERP and POS connections.
- Requirements review
- Integration planning
- Scope and support agreed with you
Add what you need, when you need it
Every add-on extends your plan — nothing here duplicates what a package already includes.
| Add-on | What it adds |
|---|---|
| AI phone answering | Phone support for customer questions, appointment requests and messages, with availability and escalation rules agreed during setup |
| SEO | Keyword research, pillar content briefs, on-page fixes, and readiness for AI search answers. Adds to either Marketing level |
| Email marketing | Campaigns, newsletters and automated sequences written and scheduled in your own email platform |
| Extra location | A second or third branch with its own number, calendar, opening hours and report |
| Google review campaigns | Invites customers to share honest feedback and brings reviews that need attention to your team |
| Review responses | Drafts review responses in your brand voice, with sensitive feedback escalated for your review |
| AI spokesperson | A presenter-style virtual host, the same face every time, so your brand has one. We build the avatar and write the scripts each month |
| Receivables chaser | Polite, persistent follow-up on unpaid invoices until they are paid or escalated to you |
| Booking deposits | Connects booking confirmation to your approved deposit and cancellation policy |
| Recruiting assistant | Screens applicants, answers their questions, and books the ones worth meeting |
| Internal ops assistant | Answers your own staff — policies, procedures, stock, schedules — so the same question stops reaching you |
| Customer win-back | One campaign across your entire past customer list. Already included with Sales and Full Team — a one-off option for Reception and Marketing plans |
| Website / landing page | A website built around your customers, brand and enquiry journey, with agreed workflow connections |
| CRM, POS and system connections | Connects your existing tools so the agent reads and writes where your business already works |
How we start
A clear scope. A considered setup.
Tell us which work needs attention. We review your requirements, agree the scope and configure the channels and approval rules your service needs.
Review the setup before launch. We check the agreed workflows with you and confirm the handover and ongoing support arrangements.
Start onboardingQuestions before you hand over the work.
Clear boundaries make a managed AI team useful. These are the questions business owners ask first.
What does Normies do?
Normies gives your business managed AI staff for marketing, sales outreach, and customer replies. We set it up and run it for you, so you never have to operate any AI software.
Do I need to understand AI?
No. Normies handles setup, management, and ongoing improvement. You approve important work and review the reports.
Will this replace my whole team?
No. It handles repeatable work and keeps human judgment in the loop. Sensitive questions, unusual cases, refunds, and important decisions stay with people.
What happens if it makes a mistake or is unsure?
During onboarding, external actions stay in draft. Routine replies can run only under written standing rules you approve. Public posts, outreach, discounts and sensitive or unusual cases always need your sign-off. You can pause or change the rules.
Which platforms can you post to and reply on?
We agree the supported channels, account permissions and response hours during onboarding. These may include email, WhatsApp and your business social accounts, depending on the integration and platform requirements. Your accounts stay yours and access can be revoked.
Do I need to replace my current tools?
Usually not. Your team works inside the tools you already use — WhatsApp, Zalo, email, social media, spreadsheets, and calendars. If you run something custom, we look at it together before you commit.
Who owns the data and accounts?
You do. Your content, prospect lists, customer conversations, Sheets, Drive files, and client-owned accounts remain yours and can be exported. Access can be revoked.
How do we start?
We review your requirements, agree the scope and prepare the setup. We check the agreed workflows with you before launch and confirm how ongoing support will work.
Your team is ready.
You stay in charge.
Tell us what you need help with. We’ll review your requirements and agree the next steps, with clear responsibilities and approvals.